Office Hours

Our office hours are :
8am – 5pm (QLD)
8am – 5pm (NSW, VIC, TAS, ACT)
7.30am – 4.30pm (SA, NT, Broken Hill)
6am – 3pm (WA)

New Complaints Procedure:

To assist us to speedily resolve any issues you may have with our products or service, we have developed a new procedure for handling complaints.

Please refer to the documents below if you need to lodge a complaint. That way, we will be able to resolve the issue as quickly as possible.

- Complaints Information Sheet (download word document)
- Complaints Notification Form (download word document)

Practitioner-only policy:

Please refer to the documents below for more information.

- Practitioner Letter (download PDF)
- Retail Policy (download PDF)

Privacy Policy

The Bio Concepts website collects information about users in the following ways:

1. Information logging

Our web-hosting provider records your visit and logs the following information – your IP address, your browser type and version, the referring page, the date and time of your visit to the Bio Concepts website and the page(s) accessed. We use this information to to compile anonymous statistics such as the number of hits per month and country demographic information.

No attempt will be made to identify you or your browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the logs.

2. Electronic mail addresses

We will only record your e-mail address if you send us a message. It will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent. You will always have the option to opt out of receiving correspondence from us.

3. Contact details

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you may contact info@bioconcepts.com.au