Office Hours

Our office hours are :
8am – 5pm (QLD)
8am – 5pm (NSW, VIC, TAS, ACT)
7.30am – 4.30pm (SA, NT, Broken Hill)
6am – 3pm (WA)


HOW TO ORDER

Click here for distributor contact details.

New Complaints Procedure:

To assist us to speedily resolve any issues you may have with our products or service, we have developed a new procedure for handling complaints.

Please refer to the documents below if you need to lodge a complaint. That way, we will be able to resolve the issue as quickly as possible.

- Complaints Information Sheet (download word document)
- Complaints Notification Form (download word document)

Practitioner-only policy:

Please refer to the documents below for more information.

- Practitioner Letter (download PDF)
- Retail Policy (download PDF)

Legal

Conditions of Use

By using this site, you hereby agree to the following terms and conditions:

1. Information Provided for Education Only.

Bio Concepts Pty Ltd provides the information available at this site for your personal education only. The information should not be used for the diagnosis or treatment of any health problem or disease. Always see your practitioner if suffering an illness or accident concerning your treatment options.

2. Copyright

Copyright in the information available in this site is owned by Bio Concepts Pty Ltd. You may download or print a single copy of any of the pages of this site for research or personal use, but not for any commercial or other purpose, nor shall you republish it on the net or in any other form; you must not change any of the information at this site or remove any part of any copyright notice.

3. Links are not Endorsements

While links to and frames of this site are permitted, Bio Concepts Pty Ltd reserves the right to prevent external sites linking or framing sections of this site. Links connecting this site with other sites are for convenience only and do not mean that Bio Concepts Pty Ltd endorses or approves those other sites, their content or the people who run them in any way.

4. No Liability

No warranty or guarantee of a cure is expressed or implied with any information at this site, nor does Bio Concepts Pty Ltd make any representations regarding the use or the results obtained with the information. In no event shall Bio Concepts Pty Ltd, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise from the use of this site or any of the information available at this site. Any advice is to be used at your own risk and discretion.

5. Australia Only

The information on this site is intended and applicable for Australian audiences only as it adheres to the legislation and guidelines of this country.

6. Privacy Policy

Bio Concepts Pty Ltd Privacy Policy forms part of this Legal Notice and Disclaimer and is incorporated by reference. This privacy policy describes how we collect and use information about you when you use Bio Concepts Website.