Our office hours are : 8am – 5pm (QLD) 8am – 5pm (NSW, VIC, TAS, ACT) 7.30am – 4.30pm (SA, NT, Broken Hill) 6am – 3pm (WA)
To assist us to speedily resolve any issues you may have with our products or service, we have developed a new procedure for handling complaints.
Please refer to the documents below if you need to lodge a complaint. That way, we will be able to resolve the issue as quickly as possible.
- Complaints Information Sheet (download word document) - Complaints Notification Form (download word document)
Please refer to the documents below for more information.
- Practitioner Letter (download PDF) - Retail Policy (download PDF)
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